Automated Google Reviews Request System

A Sydney-based service business needed a reliable way to collect more Google reviews from happy customers. While their clients were satisfied, most would forget to leave feedback after the service was completed—resulting in missed opportunities to build online credibility. This automation solves that problem by automatically sending a follow-up email or SMS to each customer shortly after their appointment. The message includes a thank-you note and a direct link to the company’s Google review page, making it easy for the customer to respond in seconds. By increasing the number of timely, positive reviews, the business strengthens its online reputation, improves local search rankings, and attracts more new customers, without adding extra workload for the team. Key Tools to Use: * Make.com or n8n (for scheduling and automation logic) * Google Sheets or CRM (to track customer contact info and service dates) * Gmail or SMS service (for sending follow-ups) * Google Review link (customized per business location)